Shipping and returns

The shipping cost depends on the products number, their weight, delivery address and it's autoamtically calculated upon checkout.

For orders worth BGN 79 or more, delivery is free for the territory of the Republic of Bulgaria, in cases where you have chosen an option Delivery to SPIDI office.

Orders placed and received by 1:00pm on a business day are fulfilled the same day and delivered the next business day (e.g. if you place an order on a Monday (working day) by 1:00 p.m., the order will be with you on Tuesday).

Orders placed and accepted after 13:00 on a working day are fulfilled on the next working day.

On weekdays, normal delivery hours are between 9:00 AM and 5:30 PM.​

Orders placed on a non-working day are accepted and fulfilled on the first working day following the non-working day.

At your express request, delivery on Saturday is possible, and it will be carried out by a courier between 9:00 and 13:00. In this case, please contact us at or on telephone +359 88 627 2626, to specify delivery details. ​

In the event that at the time of delivery to the specified address you are not found or do not go to the selected SPIDI courier company office in order to receive your shipment on time, the Company is released from its obligation to fulfill the delivery of the requested order. 

In accordance with the Consumer Protection Act, you may exercise your right to return purchased products without any penalty and without having to state a specific reason for doing so. Within fourteen (14) days from the date on which you received the product, you have the right to declare your will to return, and it is necessary to contact the Company in advance and in writing at the email address to state your will.​

In the case of cancellation of an order and return of products, all refundable amounts are refunded in the manner in which they were paid. In the event that the payment was made at an outlet offering La`Bella products, the refund is made within 30 days by ordering a reverse operation on an account provided by the customer.​

Products must be returned unused, unopened and intact in their original packaging. In the event that you wish to return a set, it must include all of its parts, each of which meets the described integrity conditions.​

Upon express and full fulfillment of the above conditions, the Company will refund the full amount of the returned products, excluding the shipping costs incurred by you (if any), as well as the costs of returning and replacing the products - all courier return and/or reshipment fees are payable by you. All sums will be refunded in the way they were paid - by postal money transfer through the SPIDI courier company or by operation on a bank account provided by the client. 

The returned products must be sent via SPIDI courier company to the Company within seven (7) days from the date on which you sent your written will to return and under the conditions stated above. The company does not accept shipments sent by cash on delivery!​

Once the Company has received the returned products and verified that they meet all requirements, you will receive an electronic notification that the returned products have been accepted.

​In the event that the returned products are not eligible for return, you will be notified. In this case, you can choose to have the products shipped back to you at your expense. If you refuse, the Company reserves the right to retain the returned products, as well as the amount paid for them.

​Please note that any duties, taxes and charges (if any) you have paid for the delivery of the purchased products are non-refundable.

Last update: 03.02.2023

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